What is Call Forwarding?

What is Call Forwarding?

Call Forward transfers calls from your mobile phone to a number you choose, be it your home phone, answering service or another phone. It has different settings according to whether your phone is engaged or unattended. bemobile’s call divert service and all applicable short codes can be use by both Prepaid and Postpaid subscribers.

Why call forward?

So you can never miss an important home or business call.

How can I access this service.

Call forwarding is a feature within Voicemail. To activate a call diversion, your voicemail must already be activated. For more information on voicemail activation, please call bemobile customer care on 1555.

How do I activate my call forward?

To set up a call diversion:

• Press 1261 which is the short code allocated for call diverts.

• To activate , follow these steps on the handset call setting option

Call settings > Call forwarding/Call divert (depending on the handset manual setting option)

• The following selection of call divert options will appear

  1. Divert all calls (all calls divert into voicemail box without any rings)

  2. Divert calls if busy (calls diverted when sub is busy, phone is in-used)

  3. Divert calls when not answered (call divert when call rings out, miss call. Option to set duration time also)

  4. Divert calls if unreachable (call divert when out of coverage area, network coverage is off)

• Select “Divert calls when not answered”

• A prompt will then give the following options to select from

(1) Divert to voicemail

 (2) Divert to other numbers

• Select “Divert to other number”

• Enter the number you wish to forward call to

• Then enter 1261

Do I register to use the service?

There is no need to register. All you need to do is activate the service on your handset by following the steps on how to activate.

How much does it cost?

Normal tariff rates will apply. A charge of 79t for the first minute and 1t thereafter. The same rate applies to both peak and off-peak hours.

Can I forward my calls to more than one number  at any one time?

No, you can only forward calls to only one number at a time.

What other call forwarding options are available?

The following options are also available and can be activated using the same instruction outlined under “How to activate call forwarding”.

1. Divert all calls (all calls divert into voicemail box without any rings)

2. Divert calls if busy (calls diverted when person is busy or the phone is in use)

3. Divert calls if unreachable (call is diverted when out of coverage area or the network coverage is off)

4. How can I get further assistance on setting up my call forwarding if not activated after 1^st attempt?

Simply call the bemobile customer care team on 1555 for further assistance.