How to Top-up
What is a Top Up?
Top up is when a subscriber recharges their phone credits by purchasing a bemobile TopKad, purchasing credits via bemobile’s Electronic Voucher Distribution System (EVDS) or via an ATM machine.
Methods of top up
bemobile offers 3 ways of top up:
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bemobile Topkad– card which comes sealed in a plastic (K3, K5, K20, K50 and K100)
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bemobile EVDS- a system whereby upon payment, credits are transferred to your phone electronically. This can be done from a bemobile mobile phone to your phone, from a bemobile EVD desktop phone to your mobile phone or from a Payecom POS terminal to your phone
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ATM Top up – using a bank card to purchase phone credits at an ATM (available with ANZ and BSP)
How to top up using the Topkad
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Purchase any available bemobile topkad (K3, K5, K10,K20, K50 or K100).
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Scratch the silver panel on back to reveal voucher number.
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Press *121*voucher number # and send
A confirmation SMS will appear on screen.
“You have successfully recharged (amount). Your balance is (amount) & valid until (validity/expiry date)”.
If in error. An SMS from will be sent from 120 (Customer Service) saying;
“The card you entered is expired”.
How to Top-up using EVDS Service (Direct Top-up & Payecom)
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Direct Top -up – This service can be done from a mobile phone to your mobile phone or a desktop phone to your mobile phone. Any amount from K1.00 can be purchased. Values purchased must be in round Kina amounts only. Example: K1, K2, K3, K4 etc.
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Purchase of your preferred top –up amount.
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inform the vendor of the phone number that you want the top up to be sent to.
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The purchased top-up amount is then sent electronically from the vendors phone to the mobile number given.
A confirmation SMS will appear on your mobile phone screen.
“You have successfully recharged (amount). Your balance is (amount) & valid until (validity/expiry date)”.
A second SMS giving you the transactions ID# and phone number of EVD will be sent from 122 confirming your recharged amount.
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Purchase a preferred top –up amount.
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A top-up voucher or receipt containing the voucher number, amount, expiry date etc is generated for the customer to top-up.
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Customer tops up by entering *121*Voucher number, press # and send.
Amounts that can be purchase from a Payecom terminal are similar to the Topkad – K3, K5, K10, K20, K50, K100.
How to Top-up via an ATM (Service available with ANZ and BSP)
How to Top up at ANZ
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Insert bank card
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Select ‘Mobile Top Up’
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Select ‘bemobile’
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Select amount for top up - K5, K10, K20, K50 or K100
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Collect receipt containing voucher number
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Top up mobile phone- Press *121*voucher number # and send
How to Top up at BSP
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Please insert bank card
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Select your preferred language either English or Pidgin. For this case English is selected
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Enter your PIN number and ‘Press if Correct’.
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Select transaction for Phone top-ups and Press the Button
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Select a Top-up provider as Telikom
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Select bemobile top-up
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Select a bemobile top-up amount e.g. K5 top-up
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Select the account to withdraw from (Cheque, Savings or Archiever)
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Screen display “Your transaction is being processed”
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After transaction completed, a screen displayed “ if you would like to perform another transaction” . Press if NO to ignore to perform another transaction.
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Finally, a screen is displayed to take your card. “Thank you for banking with Bank South Pacific. Please take your card”.
How do I confirm my phone credit top up?
Simply, Press *120# and send
An SMS confirming your balance will appear.
“Your account balance is (amount). Your account will expire after (expiry date)”.
How long are the bemobile TopKads valid for?
Each Topkad has a validity period . The validity period starts from the date of recharge.
| TopKad | Validity Period |
| K3 | 14 days |
| K5 | 30 days |
| K7 | 30 days |
| K10 | 30 days |
| K20 | 90 days |
| K50 | 90 days |
| K100 | 120 days |
