How to transfer credits to another bemobile

What is a Credit Transfer?

A credit transfer is when a subscriber transfers phone credits to another subscriber within the same network.

1. How to use Credit Transfer?

2. Type *128*12345(Pin Number)*amount (Kina)*Mobile Number# and;

3. Press Send

A confirmation SMS will appear on screen.

“You have successfully recharged (amount). Your balance is (amount) & valid until (validity/expiry date)”.

Applicable Charge

A  2 toea fee is applicable for this service. Note that the sender and recipient are both charged 2 toea each for the credit transfer service.

Transferring Credit from prepaid to Postpaid and vice versa

• One can only transfer phone credits from a prepaid subscriber to another prepaid subscriber on the same network.
• Phone credits cannot be transferred from a prepaid subscriber to a postpaid subscriber or vice versa. However, if attempted the following messages will be received if one tries to transfer from prepaid to postpaid or vice versa.

Message - Transferring phone credits from Prepaid to Postpaid

“Sorry you have used the wrong format, use *128*12345*value*mobile# then

press send, or check your account balance on *120#”.

Message - Transferring phone credits from Postpaid to Prepaid

“Sorry your operation failed, please dial call center”

Are there any limitations to the Credit Transfer service?

Yes, there are limitations to a credit transfer;

• A minimum balance of K1.02 plus must be in the account to allow to transfer credits.

• A minimum amount of K1.00 can be transferred each time.

• A maximum amount of K100.00 can be transferred in a single transfer

• A maximum amount of K200.00 can be transferred in a day

• A maximum amount of K300.00 can be transferred in a month

• A subscriber can transfer up to ten times per day. The value must not exceed K200.00. If a subscriber tries to transfer more than 10 times, the transfer will fail and will take up to 30 days for system to clear out and allow subscriber to transfer again.

• A subscriber is allowed 30 transfers within a month. If the subscriber exceeds this limit, the transfer will fail and take up to 30 days for system to clear out before the subscriber can use the transfer service again.

Default PIN number

This is the set PIN number to transfer phone credits. The default pin number to transfer credits is 12345.

Can one change the default PIN number to their desired PIN number?

Yes, the default PIN can be changed to a desired number so long as it is a number they are sure they will not forget.

How does one change the default PIN number?

To change default pin to ones own desired pin number, press *124*OLD PIN*NEW PIN#

What if one forgets the PIN number after changing from default?

If you forget your pin number after changing it from default,  call the bemobile Customer Care team on 1555 for assistance with resetting.