Voicemail

What is voicemail?

In its simplest form it is an answering machine.  Basically, the voicemail system store incoming voice messages in personalized mailboxes of a user’s phone number. People may try to call while your phone is off, out of coverage, busy or unanswered. With voicemail you can still receive these calls in your Voicemail box and retrieve them later. bemobile’s voicemail service and all applicable short codes can be use by both Prepaid and Postpaid subscribers.

How long can a message be stored for?

Messages can be stored for a maximum of 7 days after they are read or 21 days if they are unread, after which deletion of messages will take place.

How many voice messages can be stored?

One can store a maximum of 7 minutes worth of voice messages.

How long does it take to leave a voice message?

Callers are given a maximum of 90 seconds to deposit a voicemail message.

How do I set up my voicemail

1. Dial 1260, press SEND and follow the voice prompts to create your greeting and/or change your pin code. The default pin code is 1234.

2. Enter the Voicemail diversion number (1262) in your phone as per the user manual guide provided with your mobile phone.

3. Select the types of Voicemail diversion as per the user guide provided with your mobile phone.

Examples;

• Divert all voice calls

• Divert to voicemail when busy

• Divert to voicemail when not answered, etc

Once set, you will be advised via a text message every time a voicemail is left in your inbox.                                                

Important features of voicemail and how they function.

There are 3 main features of Voicemail and each has a set short code. These short codes can be used by both prepaid and postpaid customers.

How do I retrieve a message?

1. Dial 1260 and press SEND

2. You will hear a voice prompt “You have a new voice message”

3. You can then  access your message(s)

*This service can be used by both prepaid and postpaid customers.

How do I deposit or forward a message?

1. When a call is made and the other person does not answer, your call is automatically deposited or forwarded to 1261 and prompts the voicemail box to answer.

2. A voice prompt will answer, saying, “You have reached the voicemail box service of ……you can leave a message after the tone”…

3.  You can then leave a message or end your call.

*This service can be used by both prepaid and postpaid customers.

Can I retrieve my messages using someone else's phone?

Yes you can. For example, if you want to check your messages using someone else’s phone;

• Enter 1262 and press SEND

• Enter the mailbox phone number (your number) and press *

• Confirm phone number (your number)

• Enter pin code (your pin code)

• You can then  access your message(s)

*This service can be used by both prepaid and postpaid customers.

What charges are incurred for the voicemail service?

1. Voicemail charges apply  for retrieval of messages, modifying a greeting or changing password. You will be advised via a text message when a voicemail has been left in your inbox

2.  Voicemail also charges for depositing/forwarding of messages.

3. Normal rates apply for peak and off-peak times.

4. All charges are GST inclusive.

How can I get further assistance on setting up my voicemail if not activated after 1^st attempt?

Simply call the bemobile customer care team on 1555 for further assistance.